Complaints procedure

We aim to give every patient the best possible care. If something hasn't gone right, we want to hear about it so we can put it right.

How to make a complaint

You can speak to any member of our team, call us on 01733 215555, email reception@rtwsurgeries.co.uk, or write to the Practice Manager at 88 South Street, Stanground, Peterborough PE2 8EZ.

What happens next

We will acknowledge your complaint within 2 working days and aim to give you a full written response within 20 working days. If we need longer, for example to look into things properly, we'll let you know why and when you can expect to hear from us.

Your complaint will be handled in confidence by our Practice Manager, and it will not affect the care you receive from us.

If you're not satisfied

For private dental treatment, you can contact the Dental Complaints Service, which is run by the General Dental Council: www.dentalcomplaints.org.uk, telephone 020 8253 0800.